How Nelvo uses cookies and similar tracking technologies
Cookies are small text files placed on your device by websites you visit, used to remember your preferences and improve your experience. Nelvo uses cookies and similar technologies including local storage, session storage, and device fingerprinting to operate the platform, analyze usage, and personalize content. First-party cookies are set directly by Nelvo, while third-party cookies may be set by service providers such as analytics and fraud prevention vendors. You can control cookie preferences at any time through our Cookie Preferences centre, accessible from the footer of every page.
Strictly necessary cookies are required for the platform to function and cannot be disabled; they include session authentication tokens, CSRF protection cookies, and load balancer affinity cookies. Performance and analytics cookies — including those from our analytics provider — help us understand how users interact with the platform so we can identify and fix issues and improve features. Preference cookies store your chosen settings such as language, theme, and dashboard layout so they persist between sessions. Marketing cookies, used only with your explicit consent, enable us to measure the effectiveness of our advertising campaigns across partner platforms.
We use a limited set of trusted third-party vendors who may place cookies on your device as part of their services, including Cloudflare for security and performance, Segment for analytics event tracking, and Intercom for in-platform customer support chat. Each third-party vendor's use of cookies is governed by their own privacy and cookie policies, links to which are provided in our Cookie Preferences centre. We vet all third-party vendors against our data protection standards and require contractual commitments that prohibit them from using data collected on our platform for their own advertising purposes. The full list of active third-party cookies is maintained and updated in the Cookie Preferences centre.
You can adjust your cookie preferences at any time by clicking 'Cookie Preferences' in the footer; changes take effect immediately and your selections are stored for 12 months before being refreshed. Most modern browsers also allow you to block or delete cookies through their settings menus, though doing so may impair certain platform functionality, particularly for strictly necessary cookies. Opting out of analytics cookies does not affect your ability to use the platform; it simply means we receive less data to improve our services. For questions about our use of cookies or to exercise data protection rights related to cookie-collected data, contact privacy@Nelvo.com.