Quick answers to the questions we hear most often
Creating a Nelvo account takes less than five minutes — you need only a valid email address to get started with the Starter plan. Identity verification (KYC) is required for fiat deposits, withdrawals exceeding certain thresholds, and access to leveraged products; the process is fully digital and typically completes within two hours. Nelvo is available to residents of over 90 countries; a full list of supported and restricted jurisdictions is available in our Help Center. If your country is not currently supported, you can join our waitlist to be notified when we expand to your region.
Crypto deposits are credited after the required number of network confirmations, which varies by asset and typically takes between 10 minutes and one hour. Fiat deposits via SEPA, SWIFT, and major debit cards are supported for verified accounts, with funds usually available within one business day. Withdrawals are processed within 30 minutes for crypto and one to three business days for fiat, subject to security review for large amounts. Nelvo uses a combination of cold storage custody and real-time fraud monitoring to safeguard all custodied funds.
Nelvo supports spot trading for over 500 cryptocurrency pairs plus leveraged positions of up to 10x on select major assets for verified Pro and Institutional users. The minimum trade size is $1 USD equivalent, making the platform accessible regardless of portfolio size. Our matching engine processes over 50,000 orders per second with median latency under five milliseconds, ensuring reliable execution even during high-volatility periods. All open orders are automatically cancelled if your account falls below the minimum margin requirement to prevent forced liquidations.
Nelvo generates comprehensive tax reports covering all trading activity, including realized gains and losses, income from staking and yield farming, and airdrops received. Reports are available in formats compatible with leading tax software including TurboTax, Koinly, CoinTracker, and CryptoTaxCalculator. We support FIFO, LIFO, HIFO, and weighted average cost-basis methods — you can switch methods in Settings > Tax Preferences before generating your report. Tax reporting tools are available to all plan tiers; consult a qualified tax professional for advice specific to your situation and jurisdiction.